Thank you very much for your ideas and your inputs, I really do appreciate it . I like to meet shiny, honest and special people, who are rare enough.
Whilst on holiday, I met with the owner of the hotel we were staying in and we got to talking about the improvements the hotel could be making specifically focussing on service standards. This turned into a 2 hour consultation where I was able to provide the owner with easy to implement actions the whole team would be on board with. Since working with Andrea, service standards have improved which is evident by their Tripadvisor reviews.